Ensure incoming calls reach the right agents for faster resolution times
Feederloop gives you the ability to group agents into teams who focus on calls originating from specific parts of your website.
Depending on the size of your business, you might have different product offerings. Assigning agents to specific areas of your website ensures customer queries reach the people most knowledgeable in those areas.
Call routing results in faster resolution times, improved agent productivity and greater customer satisfaction.
Create a sales team who is able to accept certain calls.
By routing calls from visitors on key pricing and product pages, sales staff can turn queries into sales.
Calls initiated from specific product pages are likely to have queries related to those products.
Routing calls to agents knowledgeable on those products ensures queries are answered quickly by the right agents.
By routing calls to specific teams of agents, you inevitably increase productivity.
Agents are in a position to deal with queries that they're most knowledgeable on.