With instant screen sharing, you'll see what your customer sees while in a LiveAgent chat.
No problem, hop on a video chat with them at the click of a button.
No problem, co-browsing lets you scroll, click and navigate along side customers directly in their browser.
Everything happens directly on your website. This creates a quick and seamless experience for your customers.
Forget Zoom or Google Meet.
We keep customers on your website and in your app.
With the LiveAgent video integration, you're able to start a video chat with your customers straight from a conversation.
Simply open the Feederloop link from your LiveAgent conversation. You'll be connected to your customer instantly without them ever leaving your website.
Jump from a LiveAgent chat to a video call to close high value sales.
From E-Commerce and SaaS through to online services - providing seamless audio and video chat on your website lets you nurture leads and grow sales.
Resolve common support queries in LiveAgent with the option to launch a screen share or video chat for complex queries.
Being able to see your customers screen and speak to them while they're using your web app dramatically increases first call resolution.
Give new customers a great onboarding experience when they message you in LiveAgent by joining their session to walk them through your app.
Increase trial to paid conversion rates by onboarding new customers to your web app over a video call while watching their screen.
During a live chat with a customer on LiveAgent, there will be a link on the right hand side to "Join in Feederloop".
Opening the link will immediately connect you to the customer's session at which point you can initiate a screen share, video chat or co-browse with them.