Feederloop is built with data protection and security in mind at every level of our technology stack and business processes.
Feederloop ensures we only store the absolute minimum data needed to provide our service to you.
All sessions between agents and customers use WebRTC to establish a direct peer to peer connection. This means video chat and screen sharing is encrypted and private.
To put it simply, Feederloop assists in establishing the peer to peer connection. Once the call is connected, it's impossible for Feederloop or any 3rd party to intercept or access your calls.
Video and screen share sessions mask all customer input fields by default which means agents cannot see anything that customers type. This also applies to session replays.
We provide several customizations related to the masking of text input fields:
These customizations empower you to increase or decrease the level of field masking that is appropriate for your business.
We leverage trusted cloud infrastructure and hosting providers: