Security And Protection Of Personal Information

Feederloop is built with data protection and security in mind at every level of our technology stack and business processes.


Feederloop ensures we only store the absolute minimum data needed to provide our service to you.

We ensure our privacy policy and terms of use are clear and concise while implementing transparent security and privacy controls.

General Data Protection Regulation (GDPR)

Feederloop is GDPR compliant and remains vigilant of changes in this arena.

California Consumer Privacy Act (CCPA)

Feederloop is CCPA compliant and remains vigilant of changes in this arena.

All sessions between agents and customers use WebRTC to establish a direct peer to peer connection. This means video chat and screen sharing is encrypted and private.

To put it simply, Feederloop assists in establishing the peer to peer connection. Once the call is connected, it's impossible for Feederloop or any 3rd party to intercept or access your calls.

Sessions are encrypted and private

Masking of sensitive information

Video and screen share sessions mask all customer input fields by default which means agents cannot see anything that customers type. This also applies to session replays.

We provide several customizations related to the masking of text input fields:

Mask Everything: By default, all text input fields are masked. Agents are unable to see what customers type.
Mask Specific Fields: Choose which fields to mask while leaving everything else visible.
No Masking: All text inputs will be visible to the agent. This excludes passwords which are always masked.
Hide Areas: Hide entire areas of your website. This ensures that entire sections of your web app cannot be seen during calls.

These customizations empower you to increase or decrease the level of field masking that is appropriate for your business.

We leverage trusted cloud infrastructure and hosting providers:

They are AICPA SOC 2 Type II and SOC 3 Type II certified
They have achieved Cloud Security Alliance (CSA) STAR Level 1
They are GDPR compliant


You Own Your Data

You're welcome to request an export of all your data at any time.
You're able to request that all your data be deleted.