Improve customer support with screen sharing, video calls and real time user monitoring.
Online customer support in the old days meant sending an email and hoping to hear back in a few days.
Over time response times reduced with the help of live text chat. User engagement increased and simple questions got answered quickly.
But we still end up with complex support queries frustrating customers and staff. Communicating over text alone just isn't enough.
Feederloop goes further by allowing support staff to proactively watch user behaviour on your site and initiate a video call when help is needed.
Alternatively, anyone on your site can initiate a call with you straight from your website.
By allowing users to show you what they're struggling with, queries are resolved quickly.
Follow up calls are reduced when queries can be answered thoroughly the first time.
Email and chat support isn't suited to complex queries or back and forth communication.
Speaking to your users and seeing what they see increases your ability to answer questions quickly and clearly.
Connecting with users over the phone or email is less than ideal. That switch in context can lead to lost customers.
Seamless support means ensuring your users stay on your site while getting the help they need instantly.